Cancellation policy

This policy explains how to change or cancel your subscriptions, pre-orders and education bookings with Fantasy Nails.

Subscriptions

With a subscription, your products arrive regularly at the frequency you choose, with your plan's discount applied to every delivery. We store your payment method securely, you are charged for each delivery, and we email you before every order.

There is no commitment: your subscription renews with each delivery until you cancel it. From your subscription area you can change the frequency, skip a delivery, pause or cancel at any time before your next delivery, at no cost.

An order that has already been prepared cannot be cancelled. For returns and refunds, see our refund policy.

Pre-orders

A pre-order reserves a product ahead of its official launch, and it ships to you as soon as it is released. Each pre-order product page shows when you are charged and the expected shipping date. We store your payment method securely.

You can cancel a pre-order as long as it has not been prepared. Once it has been prepared it cannot be cancelled, but you can request a full or partial refund under our refund policy.

Online education programs

Access to online programs is immediate. Before adding a program to your cart, you confirm that you want to start straight away and, as this is digital content with immediate access, the 14-day withdrawal period does not apply. If access fails on our side, we fix it within 48 hours or refund you in full, your choice.

COLORTECH™ PRO In-Person Certification

You can change your booking, or cancel it for a full refund, up to 15 days before your certification date. After that, seats cannot be changed or cancelled.

If Fantasy Nails cancels a certification, you choose between a full refund or a new date. If you choose the refund, you receive the full amount within 14 days of the cancellation.

Contact

For any question about a cancellation, email info@fantasynails.es. For education bookings, email education@fantasynails.es.