Frequently Asked Questions

General Information

What is Fantasy Nails and what do you offer?

Fantasy Nails is a professional nail brand offering high-quality products and expert training for nail technicians, salon owners, and beauty enthusiasts. We specialize in gel, acrylic, and acrylic gel systems, providing tools and resources to help professionals perfect their craft.

Who can use Fantasy Nails products? Are they for professionals or beginners?

Fantasy Nails products are primarily designed for professionals seeking salon-quality results. However, beginners can also use them with proper training, which is available through our educational programs.

How can I become a Fantasy Nails distributor or set up a distribution center?

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Payment Methods and User Accounts

Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account will allow you to save your details, track orders, and enjoy a faster checkout process in the future.

I'm already a customer, why can't I access my account?

As you can see, we've changed our website, and therefore, you need to create your account again.

You can use any email and password, but if you want access to your past orders to view them online, you must create your account using the same email you used on the old website.

In any case, your new account will allow you to track and manage your future orders without any issues, as well as give you access to the FANTASY CLUB points and rewards program.

What payment methods do you accept?

We accept:

  • Credit and debit cards
  • PayPal
  • Cash on delivery for customers in Spain (in selected regions)
  • Scalapay (you can split your payment into 3 interest-free installments)
  • Bank transfer
  • Digital wallets such as Apple Pay and Google Pay

Do the prices include VAT?

Yes, all prices shown on our website include VAT. Professionals who qualify for VAT deductions can provide their tax information during the purchasing process to receive a tax-exempt invoice.

Do you offer gift cards?

Yes, digital gift cards are available on our website and can be sent directly to the recipient via email.

Shipment

Do you ship to the Canary Islands, the Balearic Islands, Ceuta, and Melilla?

Yes, we ship to these regions. Additional shipping fees and duties may apply due to regional regulations. These costs will be communicated during the checkout process.

Do you ship internationally?

Yes, we ship internationally to select regions. Shipping costs and delivery times vary depending on your location and local regulations. For wholesale or distribution inquiries, please see the question in the first module on DISTRIBUTIONS.

Can I make changes to my order after placing it?

Changes to your order can only be made before it's processed. Contact us immediately after placing your order to request any changes.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. Use this number to track the progress of your delivery.

What do I do if my order is delayed or lost?

If your order has not arrived within the expected time:

  1. Check tracking details for updates.
  2. Contact us with your order number for assistance:
  • Spain : Call +34 952 42 59 22 (Monday to Friday, 8:00 AM to 4:00 PM).

What should I do if a product arrives damaged or with faulty packaging?

If your product arrives damaged or defective, follow these steps:

  1. Take clear photos or videos of the problem.
  2. Please provide your order number and a brief description of the issue.
  3. Contact us:
  • Spain : Call +34 952 42 59 22 (Monday to Friday, 8:00 AM to 4:00 PM).
  • International : Send an email to info@fantasynails.es with the subject: “Damaged Product - [Order Number].”

Product Regulations (CPNP)

What is the CPNP? Do Fantasy Nails products comply with European regulations?

The European Notification Portal for Cosmetic Products is a one-stop shop designed to facilitate the cosmetics industry's submission to the European Commission of information on the products it places on the European market.

All Fantasy Nails products are registered with the CPNP, ensuring:

  • Full compliance with EU cosmetic product safety regulations.
  • Transparent labeling and detailed ingredient information.
  • Traceability of product batches for consumer safety.

Why is registration with the CPNP important?

Registration with the CPNP guarantees:

  • That the products are safe for use by professionals and clients.
  • That the ingredients have been tested for performance and safety.
  • That the products comply with EU laws for distribution within and outside the European Union.

How does Fantasy Nails ensure regulatory compliance?

We rigorously test our products and review all formulations to meet EU standards. Each product includes clear instructions for use and complies with labeling requirements.

Can I mix Fantasy Nails products with other brands?

To achieve the best results from your services and avoid serious problems such as allergies, we recommend that you avoid mixing products from different brands. At Fantasy Nails, we have formulated our products to ensure compatibility and provide the best results. Mixing products from different brands can cause:

  • Possible incompatibilities in chemical formulations.
  • Performance issues such as lifting, peeling, or incomplete curing.
  • Non-compliance with EU regulations, as we cannot verify the standards of other brands.

Where can I find information on product safety and usage?

All safety and usage instructions are printed on the product labels and available on the corresponding product pages on our website. If you have any additional questions, please contact us at info@fantasynails.es .

Can I use Fantasy Nails products with confidence for my clients?

Of course. As a professional nail brand, we prioritize safety, performance, and regulatory compliance. By using Fantasy Nails products, you can rest assured that you're providing your clients with high-quality materials that meet all EU requirements.

What should I know about product labeling and use?

  • Each product label includes detailed information such as ingredients, curing times, and recommended usage instructions.
  • Always follow the guidelines provided on the package to ensure optimal results.
  • If you encounter any problems or have any questions, please contact us for assistance at info@fantasynails.es .

Troubleshooting Products

What should I check if my product doesn't work as expected?

If you have problems such as lifting, peeling, or uncured product:

  • Nail preparation :
    Make sure your nails are free of oil or dust, properly filed, and dehydrated.
  • Application technique :
    Apply thin, even coats, curing completely between each step.
  • Lamp quality :
    Use a high-quality lamp with the appropriate wattage (for example, our FIT lamp).
    Check the lamp position and curing time.

Why is my gel polish lifting or peeling?

This is usually due to incomplete curing or improper nail preparation. Check the nail surface, lamp wattage, and curing times indicated on the product packaging.

How can I get faster assistance?

Send us:

  • Photos/videos of the affected nails.
  • Detailed information about the application process and the products used.
  • Write to info@fantasynails.es for support and a solution to your problem.

Nail Training

How can I access Fantasy Nails training programs?

In the EDUCATION section at the top right of this page, you'll find detailed information about the different training programs and online courses we offer. If you're interested in taking any of them, just click the BUY button and you'll have 24/7, unlimited access to all the training you need. Once you've purchased your course, you'll receive an email with instructions on how to log in to the online course platform.

Do you offer in-person events?

Yes, in-person workshops and events are announced on our website and social media profiles. Subscribe to our newsletter to stay informed.

Can I become a Brand Ambassador and offer my own courses with the support of Fantasy Nails?

To become a Fantasy Brand Ambassador:

  1. Complete all Fantasy Nails Master Classes (acrylic, gel, acrylic gel and permanent enamel).
  2. Attend an in-person assessment conducted by Michi.
  3. Once approved, you'll receive materials and certification to teach your own courses.

Reviews and Support

Reviews and Support

We hope this FAQ has answered your questions. If you have any further questions or suggestions for improvements, please contact us:

  • Spain : Call +34 952 42 59 22 (Monday to Friday, 8:00 AM to 4:00 PM).
  • International : Write to info@fantasynails.es .

Your opinion helps us improve and offer a better experience to all our customers.